# Can't sign in or unlock

Check your sign-in and the account attached to your plan.

## Try signing in again

Check your internet connection, then repeat the sign-in steps. Finish the browser sign-in and return to GPSPhantom.

## Check your plan

Sign in to the website with the same method you used to buy your plan. Check that your account shows an active plan.

## If it still fails

Open the support page and include the message shown in GPSPhantom. Don't send passwords, payment card details, or sign-in codes.

Note: A purchase attached to another sign-in may not appear in this account.

## Related articles

* [Sign in](https://docs.gpsphantom.com/account/sign-in)

* [Manage your plan](https://docs.gpsphantom.com/account/billing)